Aidacare is one of Australia’s leading and most diverse healthcare equipment and service providers. Operating since 1987, our longevity is the result of our unwavering commitment to excellence and continuous improvement. 

Our team deliver on our core values of providing unparalleled customer service and equipment expertise. Aidacare staff are highly trained and skilled professionals who respond sensitively and expertly to our clients’ needs.

We are dedicated to supplying the highest quality products. We partner with industry leading brands and manufacture a suite of equipment solutions that serve as a benchmark for innovation, quality and reliability. Our national service teams provide maintenance and asset management for Government, Aged Care facilities, Community Care providers and hospitals. We also provide in-home training, service and maintenance.

Phone: 1300 017 592

Email: shopcustomercare@aidacare.com.au

Hours: Monday - Friday 8:30am - 4:30pm AEST

Aidacare have over 90 stores Australia wide. Visit one of our showrooms today.

Aidacare does not currently offer hiring of products through our Online Store. 

Reach out to your closest Aidacare Showroom to enquire about their hire services - Store Locator.

Aidacare does not currently offer trialling of products through our Online Store. 

Reach out to your closest Aidacare Showroom to enquire about either an in store or at home trial - Store Locator.

Yes, Aidacare is registered to provide equipment and services to NDIS participants.

Please see below for details if required.

Provider Name: Aidacare Pty Ltd
Provider Number: 4050 000 496
Provider ABN: 40 134 398 833

Depending on if your NDIS plan is Self, Plan or Agency-Managed, we have instructions available at the following link - NDIS Ordering Process

Our delivery options provide our customers with a range of options to provide the most efficient and convenient delivery experience.

Your delivery options will be made available to you at the checkout after entering your delivery postcode in the cart or checkout process.

Click & Collect

This option enables the customer to make the purchase online and collect from their closest Aidacare Showroom at no additional cost. Please wait to receive a call from the branch before heading in-store. Please take identification with you when collecting your order. Please note that our showroom staff are unable to assist with loading items into your car.

Standard Shipping

For customers outside of our regular service areas. Depending on the product, it may require some assembly. In the event of issues with the assembly and a technician is required the customer may be subject to a call out and/or service fee.

Metro Boxed Delivery

In Metro areas, we offer the option of boxed delivery. Depending on the product, it may require some assembly. In the event of issues with the assembly and a technician is required the customer may be subject to a call out and/or service fee.

Only available within 50km of Aidacare Showrooms.

Metro Pre-Assembled Delivery

This option enables the customer to have their product delivered fully assembled and in working order. This option is ideal for the elderly or customers who may have difficulty assembling the product themselves. The product is assembled by a qualified technician in one of our ISO 9001 accredited workshops. It is then put through a safety check for added peace of mind to ensure your product is operating safely and at full capacity.

Only available within 50km of Aidacare Showrooms.

Once your order is processed, we will send you an email to let you know an estimated date of delivery.

For 'Click & Collect' orders, the Aidacare Showroom will contact you when the order is ready for collection.

At any time, call or email us with your order number ready for an updated estimate.

Delivery costs are calculated at checkout based on factors such as location, size and weight of products and whether assembly is required.

For our customers located close to an Aidacare Showroom, we offer a 'Metro Pre-Assembled Delivery' option, to ensure items are ready to go when delivered.

For our customers located in more rural locations, items will be assembled if possible however cannot be guaranteed if required to be sent long distances.

We also offer a 'Metro Boxed Delivery' method, if you would like a boxed, unassembled product.

At present, Aidacare only delivers within Australia. For orders needing to go overseas, if you have organised a freight-forwarder within Australia we would be more than happy to send goods to them.

Aidacare offers the option of paying with VISA or Mastercard at checkout. Our website offers a secure payment gateway to ensure your card details stay safe.

Aidacare has partnered with Zip Money to offer our customers a Buy Now Pay Later option.

Please note that you will be required to create an account with Zip.

For full terms and and conditions, please review the following link: Aidacare| Zip Money

If you require an invoice, or have been requested to get one - email us at shopcustomercare@aidacare.com.au to get started with your order.

We will create an invoice for you to send on to your Funding Body for payment. Please note, there may be a 1-3 business day turnaround from when the funds are received in our bank account to when your order is processed. 

You can always shop with the confidence that you are buying at the best price. Aidacare will match any currently published price from local retailers on the same items, Australia-wide. 

For more details, please review the following link: Price Match Guarantee

Quotes can be generated directly on our online shop website if required.

To create a quote, simply add all desired items to your Cart.

On the Cart Page, select 'Create Quote From Cart'

Enter your details, and select 'Send Quote Request' at the bottom of the pop-up box.

We will get back to you as soon as we can to finalise the quote.

Warranty period's differ depending on the item purchased. Please ensure to review the product details prior to making your purchase. The relevant warranty period begins from the day the items are delivered.

If your equipment is faulty, we advise you to contact us at your earliest convenience with your proof of purchase. We will begin investigating the issue and will always look to remedy as quickly as possible for you.

When a Consumer Guarantee under Australian Consumer Law (ACL) or other applicable consumer protection laws or regulations require a return; or When there is a breach of any express warranty given by Aidacare or the manufacturer of the goods, and the goods are returned in accordance with the terms of that warranty; When Aidacare's 30-day Change of Mind Return policy applies; or When Aidacare is correcting an incorrect order or supply.

For more details, please review the following link: Aidacare Return Goods Policy

Aidacare will accept return of a product for a refund or replacement in the following circumstances:

• Return is sought within 30 days of purchase (within 48 hours for mattresses and other bedding products).
• The product is in re-saleable condition (unaltered, unmodified, unmarked, undamaged, unsoiled; and complete with instruction manuals, tags, labels and accessories supplied with the goods as part of the purchase).
• Proof of purchase from Aidacare is provided.
• The refund does not include any delivery or installation charges.
• A fee for collecting the returned product if required may be charged.
• A re-stocking fee of 10% of the purchase price capped at $500 may be charged.

Outside of this 30 Day Change of Mind Returns Policy, and subject to the ACL, Aidacare does not allow for returns and refunds for change of mind; for wrong selection, or where a cheaper alternative has been found elsewhere.

For more details, please review the following link: Aidacare Return Goods Policy

Aidacare does not hold a license to take, or resell second-hand goods. 

If your mobility equipment is still in good condition, you could sell it to a new user and make a bit of money in the process.

Your best option is to list it online. There are a number of places that help people buy and sell second hand mobility equipment online:

• Facebook groups such as Disability Equipment Buy/Swap/Sell Australia and Disability And Special Needs Equipment Australia Only Buy Sell Swap Or Free
• General online marketplaces like Facebook Marketplace, Gumtree and eBay.
• Specialised mobility aids marketplaces such as eBility.

If you would prefer to donate, some possible options may include:

• Rotary Club - The Rotary Aiding Mobility Program (RAMP) accepts donations of wheelchairs, walkers, crutches, over-toilet seats and more. Secondhand items are then provided to people in need via physiotherapists, occupational therapists, community nurses and carers. They also send secondhand items overseas to countries where mobility equipment isn’t as readily available or affordable.
  
• Local healthcare providers - You could also reach out directly to your local healthcare providers or businesses to see if they will accept donations of second hand mobility equipment on behalf of their clients.

Eligibility

This offer is valid for new customers who have provided their email address,
placed their first order with Shop Aidacare and provided the correct discount
code.

Discount Details

Eligible customers will receive Free Shipping off on their first order, up to a
maximum of $100 off.

Applicable Items

The discount applies to products only and excludes products with promotional
pricing, delivery charges, taxes, and any additional fees.

Redemption

•    The discount requires the use of a promotional code, as
specified at the time of the offer.

•    Only one promotional discount can be used per customer and
per order.

Offer Restriction

•    It may not be applied to gift cards, subscriptions, or
excluded items as determined by Shop Aidacare.

Non-Transferable

This offer is non-transferable, non-refundable, and not redeemable for cash.

Aidacare is proud to partner with Probus, a respected organisation dedicated to enriching the lives of retirees across Australia. Together, we share a commitment to helping older Australians live independently, stay connected to their communities, and enjoy life to the fullest.

Probus members receive 5% off when shopping in any Aidacare retail showroom. Simply present your valid Probus membership card at the counter to redeem this exclusive benefit. For our Shop Aidacare customers, simply provide your valid Probus discount code at the checkout. (Terms and conditions apply.) 

Drop into one of our Showrooms and chat with our experienced team about how we can support your independence at home.